This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
How is Patient Privacy Protected?
As the Healthcare providers providing medical services through talkaDoc (the “Healthcare Providers”, “us”, “we”, “our”), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.
How do we use and disclose health information?
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and health care operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us.
Health Care Operations – Health information is used to improve the services we provide, to train staff and Doctors, for business management, quality improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
We may also use your health information to:
We may also use or disclose your personal or health information for the following operational purposes. For example, we may:
In some cases, laws may require that we apply extra protections to some of your health information.
What are the Healthcare Provider’s Responsibilities?
We are required by law to:
We reserve the right to change privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the talkaDoc website.
Do you have any Federal Rights?
The law entitles you to:
We may ask that you make some of these requests in writing.
What if I have a Complaint?
If you believe that your privacy has been violated, you may file a complaint with us or with the Ministry of Health & Family Welfare. We will not retaliate or penalize you for filing a complaint with the facility or the Secretary.
To file a complaint with us or receive more information contact :
Phone: +91-7093505109 Email: email@example.com
Address: 1-110/GTE/74, Kondapur, Hyderabad, TS – 500084
To file a complaint with the Ministry of Health & Family Welfare call 1800-180-1104 or visit http://www.nhp.gov.in/
Who Will Follow This Notice?
This Notice describes the healthcare practices of: